Shearer Limited Inc., doing business as Lizards Lose ("Lizards Lose," "we," "us," or "our"), operates this website and online store. This Privacy Policy explains what personal information we collect, why we use it, and the choices that may be available to you.
Information we collect
The information we collect depends on how you use the site.
•Order and checkout information. Name, email address, phone number, billing and shipping address, items ordered, order value, shipping selection, tax information, payment status, and related customer-service records.
•Payment information. Payments are processed by Stripe through WooCommerce. We receive transaction and payment-status information, but we do not store your full payment-card number on this website.
•Contact-form information. Your name, email address, optional phone number, message, and any information you choose to include.
•Technical and usage information. IP address, browser and device information, cookie identifiers, pages requested, cart and session activity, access logs, and security or error logs.
How we use information
We use personal information to:
•process payments, confirm orders, fulfill purchases, calculate shipping and taxes, provide customs estimates where available, and communicate about an order;
•answer questions, provide customer support, and administer returns or refunds;
•operate, secure, troubleshoot, and improve the website and store;
•prevent fraud, maintain accounting and tax records, enforce our terms, and comply with legal obligations.
Cookies and similar technologies
Service providers and disclosures
We disclose information only as reasonably needed to operate the store, complete a transaction, comply with law, or protect the site and its users. Current service providers include:
•Hostinger for website hosting, infrastructure, security, and backups;
•WordPress, WooCommerce, Automattic, and WordPress.com services for store operation, automated taxes, shipping tools, and related hosted services;
•Stripe for payment processing, authentication, fraud prevention, refunds, and disputes;
•Shipping carriers and fulfillment tools to create labels, deliver orders, provide tracking, and support customs documentation;
•Bit Form, Google/Gmail SMTP, and email logging tools to receive contact submissions and deliver transactional or support email;
•Professional advisers, payment networks, regulators, courts, or law enforcement when reasonably necessary for accounting, legal compliance, fraud prevention, claims, or protection of rights.
You can review the privacy practices of Stripe, Automattic, Hostinger, and Google on their websites.
Data retention
We keep order, payment-status, tax, shipping, contact, and support records for as long as reasonably necessary to provide the service, meet accounting or legal obligations, resolve disputes, prevent fraud, and enforce agreements. Security logs and backups may be kept on shorter or longer operational schedules. When information is no longer needed, we may delete or de-identify it, subject to legal and backup requirements.
Security
We use reasonable administrative and technical measures intended to protect personal information. No website, transmission, or storage system can be guaranteed completely secure, so please do not submit sensitive information through the contact form.
International processing
Our service providers may process information in the United States and other countries. Those locations may have different privacy laws from your place of residence. Providers are responsible for the safeguards required for their processing under applicable law.
Your privacy rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing. These rights may be subject to verification and legal exceptions. To make a request, email primogen.fitness@gmail.com. We may ask for information needed to verify your identity and request.
Children
The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child submitted information may contact us to request its deletion.
Third-party links
The site may link to third-party websites, including social platforms and service providers. Their privacy practices are governed by their own notices, not this policy.
Changes to this policy
We may update this policy to reflect changes in the store, service providers, or legal requirements. The date at the top shows when it was last updated.
Contact
Questions or privacy requests may be sent to Shearer Limited Inc. at primogen.fitness@gmail.com or through the Contact page.